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Service Manager

Company Name:
Gerald Smith Associates Recruitment

Position Title : Service Manager " $TOP PAY "( Hiring Now )
ATTENTION : " $TOP PAY "( Interviewing Now )

Relocation : Yes
Location : Clarksdale MS
Salary : Competitive
Manages service operations within the dealership to maximize return on investment
by optimizing Service Department processes to ensure internal and external customer
satisfaction. Grows profitable service labor sales and exercises disciplined expense
control. Attracts, retains, and effectively engages department personnel.
Responsibilities:
o Develops, communicates, enforces and monitors effective Service Department
processes to ensure internal and external customer satisfaction
o Creates annual Service Department goals and budget, in alignment with the
organization's financial and operational objectives
o Develops and executes Service Department marketing plan and monitors monthly
to ensure achievement of departmental goals
o Coordinates customer clinics, field days, and related promotional events
o Submits all service warranty and Product Improvement Program claims within the
required timeframe to receive maximum credit
o Schedules and assigns jobs and work areas to employees in the Service
Department according to their skills and knowledge
o Reviews work orders for completeness and accuracy prior to customer billing
o Ensures all departmental tools, equipment, and vehicles are in good working order
o Manages recruiting, staffing and employee development activities for employees
reporting to this position
Experience, Education, Skills and Knowledge:
o 3+ years of experience in Service Department operations
o Ability to use standard desktop load applications such as Microsoft Office and
internet functions
o Ability to write and speak effectively to individuals and groups
o Familiar with John Deere and competitive products
o Basic understanding of financial principles relative to Service Department operations
o Ability to analyze and interpret internal reports
o Ability to work extended hours and weekends
o Excellent customer service skills
o High School Diploma or equivalent experience
Bottom line :
1. 3+ years of experience in Service Department operations as a Manager or Supervisor.
2. Familiar with John Deere and competitive products
3. Basic understanding of financial principles relative to Service Department operations
For consideration you must act now, send resume to
Sincerely,
Gerald Smith
Executive Recruitment


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